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uvgear.co.uk "Plain English" Privacy Policy

UV Gear is commited to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy below:

Who We Are
What Information we Collect
How We Use this Information
Data Security
Who Else May See Your Data
Marketing Communications - UV Gear
Cookies
Your Concerns
Contact Us

Who We Are
Any personal information provided to or gathered by uvgear.co.uk is controlled by Mark SG Enterprises Ltd ("UV Gear", "We", "Us), a company registered in England and Wales (Company No. 05420990, with a registered office at 178-180 Church Road, Hove, Sussex BN8 5BB.

What Information we Collect
When you place an Order or otherwise interact with the uvgear.co.uk Website, we may ask you for certain information and you may submit personal data to Us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

Some examples of how information may be collected by us:

Information You Provide Us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone); searching our website; entering competitions; requesting a catalogue; accessing your account; querying order status; or by submitting text/photo/video reviews of us and our products.
Information Automatically Provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your Web browser accesses the uvgear.co.uk website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history; clickstream/path analysis of your journey through our website; products you searched for. We may also use software tools provided by Google to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).
Email Communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from uvgear.co.uk (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.
Telephone Calls: From time to time we monitor and record telephone calls for training purposes and to improve the quality of our service to you.
Information from 3rd Parties: we may receive information about you from other sources and add this to our account information. For example we update address information using data from third parties (including the Royal Mail "Change of Address" File), which we may use to correct our records and deliver your next catalogue to the correct updated address.

How We Use This Information
Information is kept securely in accordance with our internal security policy and may be used to:

Process and deliver your Order;
Provide Customer Support services to you;
Provide you with an up to date, efficient, and reliable service;
Help prevent fraud (eg. we may check credit card details with our credit agency and reserve the right to refuse Orders on that basis. Your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
Open and run your UV Gear customer account;
Administer prize draws;
Provide a more personal shopping experience.
By making an Order and/or submitting your data to us you agree to this use.

Data Security
Your safety is guaranteed because uvgear.co.uk uses security measures to protect your details when you shop with us. Through our Gateway Payment Processor, Paypal, we use Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction. Please visit www.paypal.co.uk for more information on Security and Credit Card Safety while shopping at uvgear.co.uk.

Who Else May See Your Data
In order to complete your order we may need to disclose some of your information to our delivery partners including Royal Mail, Interlink Express and their affiliates.

Marketing Communications - UV Gear
When ordering from UV Gear, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share.

If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.

Marketing Communications - 3rd Party
UV Gear will not pass your information on to third parties unless you give us your consent - either at the time of providing the information to us, or previously if we have already received consent from you.

Cookies
In Order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited uvgear.co.uk before) is recorded on your hard drive and used by us to improve uvgear.co.uk and the products and services available to you.

If you do not wish for us to use cookies when you use the uvgear.co.uk website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to use our shopping basket software and to take full advantage of the services we provide through the uvgear.co.uk website and so we recommend that you leave them turned on.

Your Concerns
If you have any questions or comments about privacy or the UV Gear privacy policy, or if you already have submitted information that you do not wish us to have or if you think that UV Gear has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 01737-233890) or email (at info@uvgear.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.

UV Gear has a dispute resolution mechanism. If you think we have not followed our privacy policy in some way, please email us and we can help you resolve your concern.

Customer Service Contact
You may resolve any issues that concern your interaction with uvgear.co.uk by:

Email to info@uvgear.co.uk; or
Post at uvgear.co.uk Ltd, UV Gear. Care of Mark SG Enterprises Limited. 7 Margery Hall, Reigate Hill, Reigate, Surrey RH2 9RL