Returns Policy | UV Gear

Returns Policy

For residents of the United Kingdom and residents in European Community member states, your purchases made from us at UV Gear are protected by the terms of the 1979 Sale of Goods act and all subsequent distance-selling amendments.

In the interests of fair trade to our global customer base, the following information should be noted.

We set out to clearly describe and represent our products online. If you are unsure about committing to order, simply email us first with any questions.

If you have taken delivery of products from us and you are not completely satisfied with your order, please follow the following protocol to process a return.

Other than Goods returned under Guarantee in accordance with clause 6 of our terms and conditions or for shortages or damages reasons, returns will require Our Agreement.

Please contact the UV Gear office using email within 48 hours or receipt of goods to notify us of the following:

  • Name

  • Date of Order

  • Date of Delivery

  • Order Number

  • Reason for Return

If your request is deemed reasonable and in line with the governing Act, we will then issue you with a Returns Authorisation Number (RAN) which must be written on the delivery note and returned with the goods.

In any event, returns will only be accepted in the original packaging and a 20% handling charge will apply with a minimum charge of £2.00. Goods must be returned within 7 days of the date of delivery.

If there are shortages or damages to the Goods occurring in transit, you must notify Us within 3 working days of the date of delivery, giving full details of any such shortages or damages and You must return the Goods to Us together with all packaging. Within that time all parcels delivered to You in a damaged condition should be returned to Us forthwith.

In all cases where the Goods are returned You must quote the order number and delivery date.

Where we accept that there has been a shortage in Goods dispatched or the Goods have been damaged in transit, We shall replace such Goods at the previously invoiced price.

Goods that are rejected on delivery as unwanted items or for any other reason will mean a returns charge will be levied on the client. This will be a minimum of £20 due to our carriers minimum returns charges.

Cancellation of an order can only be accepted after prior negotiation and agreement. On no account can cancellation be accepted for items ordered specially by Us on Your behalf.

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